Returns & Refunds
North Form artwork is custom manufactured specifically for your space. Learn about our Made-to-Order Guarantee and purchase policies.
The Made-to-Order Guarantee
Every North Form paper print and stretched canvas is produced to the highest archival standards. If your artwork arrives damaged in transit, has a material production defect, or is incorrect due to a fulfillment error, we will make it right at zero cost to you with a complimentary replacement or full refund.
Made-to-Order Physical Artwork
North Form fine art prints and stretched canvases are manufactured individually for each customer. Because our physical pieces are custom printed and constructed on demand rather than pulled from warehouse stock, we do not accept returns or exchanges for change of mind or ordering the incorrect size.
We encourage customers to review our sizing guides, aspect ratio specifications, and room mockup representations carefully prior to placing an order.
Damaged, Defective, or Incorrect Orders
If your artwork arrives damaged, contains a material manufacturing flaw, or is the incorrect item, North Form will resolve the issue at no expense to you.
How to Submit a Claim:
- Report within 14 days: Contact North Form within 14 days of carrier delivery with your order number and description of the issue.
- Provide photographs: North Form may request photographs of the artwork, damage or defect, packaging, and shipping label as relevant to the claim. For damaged-in-transit claims, clear photos of the damaged product and outer carton are especially helpful.
- Do not mail items back without authorization: Do not return artwork unless North Form provides return or collection instructions. Many damaged or defective orders can be resolved using photographic documentation. If the physical artwork needs to be returned or collected, North Form will provide instructions.
Depending on the issue and your preference, North Form will promptly dispatch an expedited replacement order or issue a refund to your original payment method.
Digital Downloads
Due to the immediate access provided for digital media, digital artwork purchases are final sale once the files have been delivered or downloaded.
North Form will gladly assist and, where appropriate, replace files or issue a refund if:
- The incorrect files or aspect ratios were supplied
- The delivered files are corrupted, incomplete, or unusable
- A technical fulfillment malfunction prevents file access
- An accidental duplicate purchase was completed
Customer Support & Claim Inquiries
To file a guarantee claim, request file support, or inquire about an order, please reach out to North Form Customer Care with your order number, delivery date, and details.
You can contact our support team through our storefront customer inquiry channel or respond directly to your automated order confirmation email. Please include all relevant details and photographs so our team can expedite your resolution.